Frequently Asked Questions
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What materials are used in CaseYard phone cases?
We use high-quality wood and durable TPU materials to provide stylish, protective, and long-lasting phone cases.
Are CaseYard cases compatible with wireless charging?
Yes! Our cases are wireless charging compatible, so you don’t have to remove them while charging.
Which phone models do you offer cases for?
We provide cases for iPhone, Samsung. Check our product pages for specific models.
Do you offer custom or personalized phone cases?
Yes! You can customize your case with your name, initials, or custom artwork using our easy-to-use customization tool.
How do I clean and maintain my CaseYard wooden case?
Yes, you can use a wet cloth to clean your Case Yard wooden case and you can use another cloth to dry the case.
Are your cases eco-friendly?
Yes! We use sustainable materials like wood and minimize plastic use to create eco-friendly phone cases.
How long does shipping take?
Standard shipping usually takes 5-7 business days, while express shipping options are available for faster delivery.
Do you ship internationally?
Yes! We offer worldwide shipping with various delivery options based on your location.
What is your return and exchange policy?
We accept returns and exchanges within (14 days) of purchase, provided the item is unused and in original condition.
Do CaseYard cases protect against drops?
Yes! Our cases are shock-absorbent and durable, providing reliable protection against drops and scratches.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email to monitor its delivery.
How do I contact customer support?
You can reach us via email or live chat on our website for any questions or assistance.
Do you offer bulk or wholesale orders?
Yes! We provide bulk and wholesale pricing for businesses and organizations. Contact us for details.
Are your designs printed or engraved?
Our designs are available in both print and engraved designs. We also provide printed designs on wood cases as well.
Do you have a warranty on your products?
Yes! We offer a limited warranty against manufacturing defects. Contact us if you experience any issues.